In digital times, most people will do an internet search before they interact with any business. This is especially true if they want to try a new service or buy a product. For restaurants, reviews are very important. Too many poor reviews and restaurants can be sure that they will not get as many customers visiting or ordering from them. Ultimately, this can end up ruining the business altogether. The biggest headache for restaurant managers and owners is always on how to avoid getting negative reviews. While it is almost impossible to get a perfect rating when you have so many people interacting with the business, it is possible to significantly reduce the number of negative comments and reviews by:
Train Staff on Customer Care
One of the biggest complaints from most customers is always how they were treated by the staff at a restaurant. It is not enough to get a trained receptionist. Everyone, starting from the security at the door if any, should be trained on customer care. They should know how to handle complaints and never engage in arguments with customers especially on things that can be overlooked. Restaurant owners should ensure that all the people who are working at the establishment have undergone at least the basic level of customer care training.
Focus on Customer Experience
There are different ways that restaurant owners can
boost customer experience and make customers feel appreciated. Remember that for most people, going into a restaurant is more than just looking for food. Most people are also looking for experience. It is things like having good ambience, giving extra amenities like free internet and parking that make the customer feel appreciated. When the customers note that the restaurant went the extra mile to make them happy, they will leave good reviews.
Deliver What is Promised
Another cause of bad reviews is when restaurants advertise for what they cannot deliver. If you put it in an advert, or your website, follow through and deliver. Click-bait messages to lure customers will give you a series of bad reviews that will be harmful to your brand in the long run.